It used to be a guess at the counter; now it is stock confirmed store by store
A chain with more than one store gets the same question over and over: "do you have this product there?" — except "there" means something different in every conversation, because each location has its own stock, its own hours and sometimes sits far from where the person is standing. Answering without knowing which store the customer means is a guess, and a guess turns into somebody driving to a location and coming back empty-handed. SDRBOT.ai asks what part of town the person is in, confirms stock at the right location or points to the nearest one that has the item, and arranges pickup inside that store's real hours.
Build my SDR free →What slows support down today
Whoever answers at the central line has no view of stock by location, replies "we should have it" on a hunch, and the customer drives to the store to find the product is not there.
The store WhatsApp takes questions all day at the same counter that serves the people physically in the store, and the two lines compete for the same person's attention.
A customer calls the central line to ask whether one specific location is open on a holiday, gets passed from agent to agent until somebody knows that store, and gives up before an answer arrives.
A real conversation in retail
What it qualifies before handing the lead over
- Product and size of interest, right in the first message
- What part of town the person is in, to point to the nearest location with stock
- How they want to pick up — whether they are coming themselves, and whether it can be today
- What time they can get to the store, inside that location's hours
what lands in your dashboard
Product held at the store
- Product
- Pegasus sneakers, size 9
- Location
- Riverside — closest to the north side
- Pickup
- Today, by the customer
- Hold
- Set aside at the register until 7 PM
Illustrative example. In your account the SDR is trained on the real details of your business.
Stock confirmed at the right location, not across the whole chain
"Do you have this product?" without knowing which location the question refers to gets a guessed answer — the chain can have the item at one store and be sold out at another a few miles away.
The SDR asks which location the person means to buy at or, when they do not know, asks what part of town they are in so it can point to the right store, and confirms that specific item at that specific address before promising anything.
The nearest location, not just the easiest one to remember
Always pointing to the busiest store or the flagship, instead of the location closest to whoever is asking, sends people across town when there was a closer option carrying the same product.
The SDR uses the area the person gives to point to the location with stock that is genuinely closest to them, not the one the team thinks of first. When more than one location has the product, it shows the options so the person can choose by distance.
Pickup arranged inside that store's real hours
Every store in the chain keeps its own hours, and holidays and Sundays usually vary from location to location — information rarely on the tip of the tongue of whoever answers the central line.
The SDR confirms the hours for that specific address before arranging a pickup, and holds the product for as long as that store allows, so nobody leaves home believing a store is open when it is not.
What your team gains
- Stock confirmed location by locationNobody drives to a store believing the product is there on a hunch from support.
- Pointed by real distanceThe location suggested is the nearest one with stock, not the first that comes to mind.
- Pickup arranged inside the right hoursThe hours confirmed belong to that specific store, holidays and Sundays included.
- The store WhatsApp does not compete with the counterDigital conversations keep their own flow, without pulling anyone away from the customer standing in front of them.
Frequently asked questions
Does the SDR know real-time stock at each store?
When the chain connects its inventory system to SDRBOT.ai, yes — it checks availability at that location before confirming. Without that connection, it records the interest and routes it to somebody at the store to confirm before anything is guaranteed.
Does it actually hold the product?
It records the hold request and the agreed window, but physically setting the item aside at the register depends on the store's internal process — the SDR does not lock stock in the system on its own, it tells the location what was agreed.
How does it work on peak dates, like the holidays or a big sale?
The script is the same all year — location, stock, pickup. What changes on peak dates is the number of conversations running at once, and that is exactly when automated coverage keeps a stock question from going unanswered while the team takes care of the people in the store.
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