Abandoned cart recovered and product question answered, on the same WhatsApp
In an online store, the sale almost never closes on the first visit: one person fills a cart and leaves without checking out, another sends a question about size or compatibility before deciding, a third only wants to know what shipping costs to their ZIP code. Each of those messages has a short window to be answered — after it, the person closes the tab and keeps comparing on another site. SDRBOT.ai handles those conversations the moment they land on WhatsApp, settles what can be settled right there — shipping, a product question, the status of a return — and closes with the person ready to pay, without waiting for somebody on the team to free up.
Build my SDR free →What slows support down today
The abandoned cart and the question the same person sends later on WhatsApp reach the team as two separate contacts, and nobody notices it is the same sale nearly closing.
A customer asks whether the small runs small, the answer takes too long, and they close the tab without buying — not over price, just for not knowing whether it would fit.
A return request comes in over WhatsApp, but the reason and the order number get lost between the chat and the tracking spreadsheet, and somebody on the team ends up asking for all of it again by email.
A real conversation in ecommerce
What it qualifies before handing the lead over
- The cart item left sitting, and whether the person still wants to complete the purchase
- The reason behind the question — size, color, compatibility — that stalled the decision
- ZIP code, to answer shipping time and cost without a generic estimate
- The decision to complete the purchase now, with the item and the shipping already confirmed
what lands in your dashboard
Cart ready to close
- Item
- Blue dress (in the cart)
- Question
- Sizing — settled, medium recommended
- Shipping
- 3 business days to the ZIP code given
- Close
- Free shipping coupon applied, payment link sent
Illustrative example. In your account the SDR is trained on the real details of your business.
The abandoned cart, picked back up knowing why
Sending the same recovery message to every abandoned cart treats whoever simply forgot to check out the same as whoever had a real question. The result is a low reply rate, because a generic message does not speak to anybody's specific reason.
The SDR picks the conversation back up by asking what made the person stop — price, shipping, a sizing question or just running out of time — and answers from there. Whoever simply forgot gets a direct reminder with the item held; whoever had a real question gets the answer that was missing before they could decide.
A product question answered before the decision cools
"Does this size run small?" or "is this compatible with my model?" are the questions that decide the purchase, and every minute without an answer is another minute for the person to close the tab and look for the same item at another store.
The SDR answers from the product's spec sheet and its sizing history, when the store has that information, without inventing a feature the item does not have. When a question needs somebody on the team — an item with an incomplete spec sheet, say — it transfers the conversation rather than risk a wrong answer.
Shipping by ZIP code, and returns that do not get lost
Shipping time and cost vary by ZIP code, and answering that with a generic estimate frustrates the customer nearby and the one far away alike — one assumes it will take longer than it does, the other finds out late that shipping to their address costs more than expected.
The SDR asks for the ZIP code and answers with the real time and cost right away. Return and exchange requests follow the same principle: it records the reason, the order number and what the person expects — a different size, a refund, store credit — and passes that ready to whoever finishes the process, without the customer retelling the story on another channel.
What your team gains
- The cart is picked back up for the right reasonThe recovery message starts from whatever stalled the purchase, not from a generic reminder.
- From the size question to the payment linkWhatever stalled the purchase is answered from the product data, and the order closes without switching channels.
- Shipping answered by ZIP code, not by estimateTime and cost arrive exact for the person's address, with no generic promise.
- Returns and exchanges reach the team readyThe reason, the order number and what the person expects are already recorded, with no story to retell.
Frequently asked questions
Can the SDR process a return or an exchange on its own?
It records the order, the reason and confirms whether it falls within your return window or the withdrawal right the law provides, but the final approval and the refund follow your store's policy and system — the SDR does not issue a refund on its own.
Does it know the stock available for each product?
Yes, when the store connects its catalog to SDRBOT.ai. It confirms availability and variation (size, color) in real time, and says so when the item the person wants is already out of stock, instead of promising a product that no longer exists.
Does it hold up at peak, like Black Friday?
Yes — the qualification script is the same all year. What changes on peak dates is the number of conversations running at once, and those are exactly the days when automated coverage keeps a pre-purchase question out of a waiting line.
The features this industry uses most
Other industries: Field Service Retail Logistics