A trial class booked on WhatsApp, without pulling the coach off the floor
Whoever messages a gym has usually already decided to train — all that is left is booking the trial class before the impulse cools off. The problem is that the front desk is caught between the check-in counter, the member on the treadmill and the phone ringing, and the coach cannot stop a class to answer WhatsApp. SDRBOT.ai answers whoever shows up, asks about discipline, level and the best time of day to train, and drops the trial class straight onto the calendar — without anybody having to step away from what they are doing for it.
Build my SDR free →What slows support down today
A price question about the membership comes in after the front desk has closed, and the next morning that person is already signed up at the gym closer to home.
The coach is in the middle of a class when a trial class request arrives, and the message only gets answered hours later, with nobody left on the other side.
A member who wants to freeze their membership for an injury or a trip gets no answer, stops paying without saying anything, and the gym only notices in the following month's past-due report.
A real conversation in gyms
What it qualifies before handing the lead over
- Discipline of interest — strength training, functional, conditioning or group classes — which sets the right coach and slot
- Whether this is a return to training or a first time at a gym, to calibrate the follow-up after the trial class
- How many days a week they mean to train, which changes the right plan to present
- Preferred time of day, so the trial class lands at a slot the person can actually keep
what lands in your dashboard
Trial class booked
- Discipline
- Strength training
- Situation
- Getting back into training
- Time
- Evenings
- Scheduled
- Tomorrow evening — Coach Diego
Illustrative example. In your account the SDR is trained on the real details of your business.
A trial class booked without interrupting anybody's workout
Whoever asks about the gym usually already wants to train — what is missing is asking about discipline, level and the best time of day before offering a trial class slot. That is front desk work, but the front desk is also handling the check-in counter and the person at the desk at exactly the moment the message lands.
The SDR asks what the person has trained before, which discipline they want to try — strength training, functional, conditioning or group classes — and which time of day they prefer, and only then offers a real trial class slot with the right coach. When the prospect confirms, the slot goes on the calendar without passing through anybody on the team first.
The plan and the frequency set the price, not the discipline alone
Asking for a generic price is common, but a gym membership varies with how many days a week, whether it is strength training alone or a combination of disciplines, and whether it is a term contract or month to month. Quoting a price without knowing that risks quoting the wrong plan and hearing "that's expensive" from somebody who actually needed a different package.
The SDR asks how many days a week the person means to train and whether they want to combine disciplines before presenting a plan, so the offer arrives in the shape that fits the routine of whoever is asking — without pushing the priciest membership on somebody who only wants to train twice a week.
Freezes and schedule changes without a manual handoff
Members who already train with you write in too — to freeze for a trip or an injury, to move to another time of day because work changed, or to ask about the next charge. Each of those requests goes somewhere different, and losing that message is the shortest path to a cancellation.
The SDR logs the request, handles the simple ones on its own — confirming a move to another time slot in a class with room, for instance — and hands off to a human agent anything that involves the contract, like a long freeze or renegotiating dues that are past due.
What your team gains
- A trial class booked without pulling the coach awayThe front desk does not have to interrupt a class in progress to negotiate a trial slot.
- The plan presented for the right routineFrequency and discipline are asked before the price, so nobody calls it expensive by mistake.
- Coming back after time off is flagged for the coachSomebody returning after time away is flagged before the trial class, and the coach runs the session knowing it.
- Freezes and comebacks become records, not messagesA member pausing for a trip or an injury is logged and routed, instead of simply going quiet and stopping payment.
Frequently asked questions
Does the SDR judge whether I am fit enough for the discipline I want?
No. Fitness assessment and clearance to train are done by the coach or the exercise professional on the day of the trial class. The SDR only organizes discipline, reported level and time slot — judging readiness stays an in-person call.
How does it work in January, when the volume of prospects jumps?
You adjust the business hours and the automatic replies for the peak stretch, like January and February. The qualification script — discipline, frequency and time of day — stays the same; only how many conversations run at once changes.
Can the SDR cancel my membership right on WhatsApp?
No. Cancellations and freezes usually involve notice periods and contract terms, so the SDR logs the request and passes it to somebody on the team to settle the terms with the member — it does not end the membership on its own.
The features this industry uses most
Other industries: Healthcare Education Franchises