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Privacy Policy

Last updated: March 2, 2026

This is a courtesy translation. In the event of any discrepancy, the Portuguese version prevails, as it is the only one that is legally binding.

SDRBOT.ai is committed to protecting the privacy of its users. This policy describes how we collect, use, and protect your personal information.

1. Information We Collect

1.1 Information you provide

  • Full name and email
  • Phone/WhatsApp number
  • Company data (name, business registration number, industry)
  • Payment information

1.2 Information collected automatically

  • IP address and approximate location data
  • Device and browser type
  • Pages visited and time spent
  • Platform usage data

1.3 Conversation data

We store the conversations held through the platform to enable the service to work, to support qualification analysis, and for the continuous improvement of the product.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Process payments and manage subscriptions
  • Send communications about the service
  • Personalize your experience on the platform
  • Run analyses and generate reports
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share data with:

  • Service providers: companies that help us operate (payment processing, hosting, etc.)
  • Integration partners: when you connect third-party services
  • Legal authorities: when required by law or court order

4. Data Security

We implement technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Role-based access control
  • Continuous security monitoring
  • Regular backups and redundancy

5. Data Retention

We keep your information for as long as your account is active or as needed to provide the services. After the account is closed, data is retained for up to 5 years to comply with legal and tax obligations.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data (portability)
  • Withdraw consent
  • Object to certain processing activities

7. Cookies and Similar Technologies

We use cookies to improve your experience, remember your preferences, and analyze how the platform is used. You can set your browser to refuse cookies, but this may affect some features.

8. International Transfers

Your data may be processed on servers located outside Brazil. We ensure that international transfers follow the appropriate safeguards under applicable law.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes through the platform or by email.

10. Contact

To exercise your rights or clarify any questions about privacy:

Email: privacidade@iagente.com.br

Data Protection Officer (DPO): dpo@iagente.com.br